Terror

We are well into the fall seasons, with Halloween right around the corner and Thanksgiving is not far behind. Besides the costume fun and turkey with all the fixings, we are also preparing our pharmacies for the new year. Medicare Part D Open Enrollment has begun and Retroactive DIR fees will soon be a thing of the past.

While that all sounds pretty normal, there is a reason that this blog post is titled as it is: the future of pharmacy is very uncertain, murky, and potentially terrifying. One only has to look at the news to understand that things are shifting quickly, and not for the better. Consider:

  • Pharmacy Employees walking out in protest of working conditions
  • Pharmacy departments closing earlier or even unexpectedly due to insufficient staff
  • a large national pharmacy chain filing for bankruptcy
  • An uptick of independent pharmacies closing

This is an abbreviated list, but the theme is the same: pharmacies of all types are struggling.

Consider the first two bullet items above: Poor wages and lean staffing results in unhappy, over-worked employees and difficulty hiring new employees. These both are things that a company would normally address. But pharmacy is unusual: it is one of the few examples of a business where supply and demand don’t truly apply.

This is because of insurance: pharmacies and other health industries don’t set their selling price. It is dictated to them by a contract. So you re-negotiate the contract, right? That would work if the pharmacy had significant leverage. These contracts are largely one-sided: take it or leave it.

The last two bullet points fall into place once you understand this current dynamic in healthcare. Pharmacies are being squeezed by the insurance–paid less and less for the product and service they provide. Given that there is only so much a business can do to decrease its cost of goods, they have to become more efficient elsewhere. Eventually, this leads to lower staff levels, unhappiness, walkouts and ultimately bankruptcy or closing.

To be fair, there are some pharmacy operators that doing better than others at balancing the lower reimbursement. The most successful pharmacies share one thing in common: having other revenue streams including front-end sales, selling groceries, or perhaps owing the insurance company.

But none of this is easy, and smaller operators and independent pharmacies are perhaps the most challenged. If it isn’t enjoyable and profitable to provide patient care and fill prescriptions, why own and operate a pharmacy? Pharmacy is rapidly reaching a breaking point.

What does this mean? Well, we are already seeing chains struggle. Target sold their pharmacies to a competitor — one that also owns an insurance company. Where historically some chain pharmacies were opening a new store every week, they are now closing stores instead. Overall, the country is losing access to pharmacies.

Some might say that this contraction of the pharmacy market is a good thing. I disagree: the contraction is not due to over-supply. It is due to an artificial constraint on the profitability of these pharmacies. It is due to insurance. If we ultimately arrive at a point where only a few chain pharmacies and mail order options remain, we will all suffer.

We are already seeing pharmacy deserts emerge. Places where larger operations cannot justify opening or maintaining a presence. Without access to a pharmacist, drug safety suffers, access to immunizations and point of care testing decrease.

We envision that pharmacies of all types will ultimately have to make some hard choices if they want to survive. Some possible outcomes of the challenges facing pharmacies are:

  1. Pharmacies drop out of insurance plans that are not reimbursing them adequately.
  2. Pharmacies stop carrying brand name medications — as these are paid well below the pharmacies acquisition cost and are costly to keep on the shelf
  3. Pharmacies stop taking insurance entirely
  4. More pharmacies close.



If a handful of pharmacies in an area drop some, or even all insurance contracts, those patients will be forced to use the remaining pharmacies that accept that insurance if they want to use their plan. If stores stop caring brand medications, that business will also shift to those that continue to stock them. And unless the stores that took these actions were very wrong about the actual impact of those decisions, the added unprofitable business that the remaining stores receive will likely be detrimental to them as well. The spiral would then continue.

The possibilities above are drastic, but real. While there is significant risk in doing something drastic like eschewing brand name medications drugs entirely, or dropping unprofitable plans, inaction is equally risky.

What is right for your pharmacy? Are you able to ride out the next 12-24 months without making a drastic change? If you do survive, what then? We cannot see the future with any certainty, but we know that now is the time so start planning. investigate your options. Get an outside opinion. There is opportunity, you must make the decision to Make Every Encounter Count.

Reimagining Open Enrollment

Since its inception in back in the early 2000’s, Medicare Part D has become firmly entrenched as a fixture in the pharmacy landscape. The U.S population age 65 and over has grown nearly 5 times faster than the total population over the last century and represents nearly 17% of the population.

A vast number of this population is covered by Medicare Part D plans. This represents an even greater percentage of total prescriptions. For example, in most of my pharmacies, Medicare Part D prescriptions represent 25-35% of prescriptions dispesed. This is precisely why pharmacies need to pay more attention to Open Enrollment.

Overall, pharmacy benefit managers (PBMs) have generally failed to appreciably steer patients to “preferred” pharmacies. As it turned out, a patient is more likely to choose a Part D plan that works in THEIR pharmacy than choose a plan that requires them to switch pharmacies. This speaks volumes for the trust that our patients put in us as pharmacy owners.

This also represents an important opportunity for the pharmacy owner: it is more critical then ever before to ensure that your patients — the lifeblood of your business — are enrolled in plans for next year that both benefits the patient and your business. With the anticipated DIR hangover looming, now is the time to act.

To make matters more dire, the coming year’s Part D plans are changing significantly. Premiums are going up as well as patient copays. Patients need to be aware that looking at their plan is even more important than ever before.

What can you do? The Centers for Medicare Services (CMS) has strict rules on pharmacy participation in Open Enrollment, and it is critical these are followed. That being said, there are a lot of things you can do to be sure you maintain your patient base and optimize your exposure to next year’s plans.

  1. Get the word out. Bag stuffers, signs, social media posts, and word of mouth. Make sure everyone knows that this year it is CRITICAL for Part D participants to review their plans.
  2. Actively aid your patients in choosing a plan. This can be with your own staff (following the CMS rules) or working closely with an insurance agent.
  3. Leverage tools to increase your efficiency (or the efficiency of the insurance agents) to provide objective data for patients to use to make optimum decisions. TDS Clinical and Prescribe Wellness both offer these types of tools.
  4. Actively approach those turning 65 to offer assistance in navigating this new arena.

Be sure your pharmacy continues to Thrive next year. Be proactive and make this Open Enrollment season a success for both you and your patients. If you need help with your plans, our consultants are waiting to help! For more information, visit Innovative Pharmacy Solutions.

Managing a Vaccination Program

Vaccines are a low-hanging fruit for pharmacy. Immunizations provide decent reimbursement and can attract new customers into your establishment. With chain pharmacies joining the party, it is becoming more important to carefully manage and curate your immunization program to best serve both your patients and your store’s health.

Vaccines are generally more labor intensive as compared to traditional pharmacy prescriptions. They require special storage, a qualified pharmacist, technician, or nurse to administer them, different billing aspects and other clinical and legal requirement. This accounts for the administration fee being paid to the pharmacy being orders of magnitude larger than a prescription dispensing fee.

But today, managing a vaccination program is more challenging. Let’s look at some of the pain points in running such a program.

  1. Inventory: vaccines are generally not inexpensive. Like any product, we have to ensure we have product to administer but also have adequate turns of the inventory.
  2. Packaging: you often cannot purchase one dose of vaccine. You must purchase, in most cases, a minimum of 10 doses. If purchasing directly from a manufacturer, the minimums go up from there. This makes the cost of entry into this program higher up front.
  3. Cash Flow: Insurance payment for these more expensive items often take longer to be processed, especially those submitted to the Medical benefit. It is likely you will have to pay for the vaccine well before you receive the reimbursement.
  4. Workflow: a successful vaccination program will be able to efficiently process and administer a lot of vaccines / patients in a short period of time. This requires space or creativity / planning. Space is at a premium in most stores, essentially mandating creativity and planning strategies.

There are a lot of ways to optimize your Vaccination program. The easiest and most efficient way is to actively use a scheduling system. Covid vaccinations at most pharmacies were almost exclusively by appointment, and today it generally acceptable if not expected by patients that all vaccinations are done by appointment. This affords you several opportunities to minimize some of the above challenges.

First, scheduling allows you to order the vaccine to arrive immediately prior to the scheduled clinic time. This affords the minimum time between your purchasing terms and the delay in reimbursement.

Scheduling also allows you to open appointments for just the number of packages of vaccine you have. If you open 10 slots for Shingrix Vaccine on a day or week, and schedule 10 patients you maximize the chance that you won’t have excess vaccine sitting in inventory.

Scheduling also allows you a chance to look at the patient’s vaccine history prior to their appointment. By spotting other vaccination opportunities for that patient, you can contact the patient and arrange additional vaccines at the same appointment to maximize your effort and return on investment.

Finally, knowing what you will be doing on a given day allows you better schedule resources and staff to make everything run smoothly.

Scheduling vaccines is one great tool to help you better manage your resources and your profitability. For other ideas, or for additional help, our consultants can help! Visit Innovative Pharmacy Solutions.

DIRections for a New Year

Perhaps you felt the earth shift, or maybe you felt a disturbance in the force. The Centers for Medicare (CMS) ordered a drastic change in the pharmacy landscape back in mid 2022. It was a seismic shift for pharmacies. A shift with implications that took a while to fully understand. 

The change, which takes force on January 1st 2024, surrounds how pharmacy benefit managers and the plans they work for collect DIR fees. If you don’t know what DIR fees are, you can refresh your memory by looking back in the archives here. Up until next January, these fees were collected from pharmacies well after the pharmacy-patient transaction occurred. In essence, the price a pharmacy is reimbursed by the plan isn’t finalized until months later, and this made it very hard to know if you made or lost money on any given transaction.

Starting in January, a pharmacy will know exactly what it is being paid for the service it provides at the same time the service is provided. This is good, right?

Well yes. But it creates other problems, and the savvy owner needs to be aware of several implications.

  • DIR fees aren’t disappearing. The net price paid starting in January will simply be lower at the point the product is adjudicated.
  • Contracts for 2024 will continue to press reimbursement lower than it was in 2023.
  • Retroactive DIR fees for 2023 will continue to be withheld from reimbursement well into the first quarter / half of 2024.

In summary, starting in January, pharmacies will be receiving less money up front due to the first two bullets above AND they will continue to see remittance from payers withheld to cover 2023 fees. This will undoubtedly cause strain on pharmacies cash flow early next year. This event has been called a lot of things: the DIR Cliff, the DIR Hangover, and the DIR tsunami. The name doesn’t matter. Cash on hand matters.

To be ready, pharmacies need to be planning. If this plan to shore up cash flow early next year hasn’t already been hatched and implemented, it needs to start now. Setting aside funds to cover the double whammy is one way. Arranging for a line of credit might be feasible for others.

Other help might be available as well. Independent Pharmacy Cooperative (IPC), an independent pharmacy focused buying group with several thousand members, is planning on an early pay out of millions of dollars in retained member equity to its members early next year to help them with cash flow.

Having cash on hand to weather the pending hangover is a short term play. Working to find new revenue streams for your pharmacy and different models of business will be critical steps to the next generation of Thriving Pharmacist. For more information or help, visit Innovative Pharmacy Solutions.

Hello Again!

If you have been following the Thriving Pharmacist, you undoubtedly saw an abrupt halt in the posting of content. One could have attributed this to Covid. While the crisis did contribute to the dearth of written content, we also put our efforts into a podcast during that period to support pharmacies called Thrive Subscribe.

As that project wound down, another distraction consumed time to create content in this space: acquisitions. Since I last wrote in this space, we have purchased four pharmacies. The process of purchasing a pharmacy is involved, time consuming, and tedious. After completing the purchase of even one store, energy is required to assimilate new organizations into the culture of the parent organization.

In a sense, the Thriving Pharmacist went on sabbatical to practice what it preaches: thriving.

And to be fair, during the Covid pandemic, pharmacies that were putting effort into immunization and other projects were rewarded. In many ways, the pandemic was one of best periods in recent history for pharmacy owners. The new and unanticipated revenue stream from vaccination provided many owners a respite from the difficult challenges of ownership. Not that pharmacies and staff weren’t stressed during this time. But the stress was related to workflows and business and not trying to find ways to pay the bills.

We enjoyed the respite from worries about reimbursement woes and DIR fee worries during the pandemic. These worries weren’t gone, but instead, masked by other revenue. Covid is now endemic, and the stark reality of these challenges, for a while forgotten, are back.

Since we last chatted here, The DIR landscape has changed. Significantly. These fees, starting next January, will instead be applied at the point the pharmacy adjudicates the prescription. This is both good news and bad. We will know what we are going to receive for our efforts (service and product) before it goes out the door. That is good.

The bad news is that the middlemen (PBMs) continue to squeeze reimbursement to pharmacies. And while it is too early to tell right now, by next week we will have a much better idea what 2024 will look like. Medicare Part D Open enrollment starts October 15th, and at that point we will start to see what reimbursement will look like in this new era.

A spoiler: we anticipate reimbursement to be significantly worse come January. The respite is over. I am hearing a rapidly escalating fervor from pharmacy owners that the sky is again falling.

I won’t argue that we face some stiff headwinds. But panic is not the answer. To thrive, one needs to plan. To act! And that means disseminating ideas and information. It means that it is time to get back to work here at the Thriving Pharmacist.

Hello again. We are back.

Danger!

I know that it has been awhile since I have published anything new. For that I am sorry. COVID-19 has been a challenging time for most industries, and pharmacy has not been an exception. I have broken out my keyboard, however, because the pandemic has created an alarming sentinel event everyone in pharmacy should be aware of immediately. This is an event of significance; an event that could lead to another lost opportunity for the pharmacy industry. I am talking about point of care (POC) testing. Specifically testing related to COVID-19, but really all POC testing.

Testing in and of itself is generally regarded as an opportunity for pharmacies. We have the expertise and the resources to quickly spin up a process and be valuable assets when needed. The pandemic has been a great opportunity as many pharmacies are participating in testing for COVID-19 and the demand keeps growing.

So where is the danger you might ask. Consider this–yesterday I received a fax from a national PBM. They are a significant player, perhaps even approaching monopoly status as they are very “vertically” integrated. The PBM industry has already crippled pharmacies across the nation with significant underwater claims and overall anemic reimbursement. They do not pay pharmacies a real professional fee; $0.15 or less for most prescriptions is a joke as far as a professional fee goes.

This fax was an invitation to join their Point of Care (POC) testing network. And here is the problem. This is yet another area the company is excerpting its vertical integration and control. Does pharmacy really need to give a monopolistic juggernaut yet more control over their existence?

Now the rates being offered for the POC testing are quite reasonable. So you may ask “what is the problem with this”? To answer that, consider the infancy of the PBM industry. The PBMs priced generic and brand name items reasonably at first. With time, however, they took steeper and steeper discounts. Their own profitability, however, never sagged. The PBMs turned us from a participating provider into their virtual asset to be sold as a part of their network.

Today pharmacies have little to no negotiation power in this arrangement. If you don’t like it, you can leave it. But your patients won’t be able to use you if you leave. Leaving the “network” is suicide for most pharmacies. To make matters worse, the PBMs are already pushing pharmacies out of business gradually through manipulating their network contracts. Don’t forget, the PBMs either own or operate their own pharmacies, and they only need so many to maintain their measures of network adequacy required by some states.

Which brings me back to POC testing. If you are doing POC testing, you likely are either charging cash or you are set up to do billing to the medical insurance. Testing is really a medical service, and the PBM is not needed here. The medical third party administrators (TPAs) already oversee pricing. Bringing a PBM into this is a disservice to the testing and a disservice to the profession of pharmacy.

So I am asking you a favor. Share this article. Be sure all pharmacy owners understand that they don’t need a PBM involved in POC testing. Get registered as an independent laboratory and credential on the MEDICAL side of the field. This is so important to the future professional status of pharmacy and pharmacists. Let’s not let our industry fall prey to another PBM hostile takeover. I mean it. Make this encounter count!

Red Light, Green Light

The SarS-CoV-2 Pandemic is undoubtedly far from over, but the push to “reopen” in most states is high. Even though the reopening of the country will undoubtedly have an impact on new cases and Covid-19 related deaths, some well placed procedures may help minimize this potential impact.

While pharmacies were deemed essential, and not forced to close doors, we decided to close our lobby back in March and exclusively service our customers using curbside service and delivery to protect both our patients and our staff. Now, with non-essential businesses being allowed to reopen, we also opened our doors last week. For the first time in over 2 months we are willingly allowing patients back into our practice. Restaurants and other businesses in my area have occupancy restrictions placed on them in order to reopen. We are not constrained in this manner, but the concept certainly has merit.

Unlike a restaurant, we don’t have a host or hostess acting as a gate keeper. We did not desire to post store staff at our door in a similar fashion so we looked for another mechanism to control our occupancy. We ultimately decided to put a traffic light at our door (see the Featured Image at the top). We coupled the signal with signage outside our store to explain the procedures.

Our desire was to be able to limit the potential spread of the virus. We hope to accomplish this by limiting the number of patients allowed in any given area of our practice at any time. We have chosen to allow one person to enter the store each time the light is green. Our staff can control the light from the prescription department. If we bring a patient into our clinical offices for a prolonged encounter, the light can used to admit another person to the lobby for general pickup.

This method works well for a small independent store with a limited front end. In fact, our front end is not accessible to our patients, with fixtures moved to create a single aisle to the register. Patients cannot shop our store. The stoplight concept would not work well in a store with a large front end or other departments without further modifications to procedures being made. 

The concept has worked well for us, though there was a learning curve. It took our staff several days to get into the habit of changing the light when someone entered or left. I have also had to return to the store after locking at the end of the day up to turn the light From GREEN back to RED.

Not everyone coming to our practice took time to fully read the signs, and we have had a few traffic violations. We have not made it a practice to issue tickets, though. Most of our violations have only received verbal warnings from the store police. Also, as we expected, we are still doing a brisk curbside business, and our delivery volume has not subsided.

Overall, we feel that this method has worked well for us, and our patients have not presented us with negative feedback to date. Having patients back inside the store, albeit in controlled doses, has been refreshing. It gives us a taste of normalcy, though the face masks and plexiglass partitions still hint that things are far from returning to normal. But we are back to making every encounter, count again. For now, though, just one person at a time!

Executing a Direct Contract

If you have successfully interested with an employer to self-insure and consider a direct pharmacy services contract, the next step is to understand the landscape, devise a benefit, and put the logistical parts together. In many ways, this is the hardest part, especially if you try to make it more complicated than it needs to be.

The first step is to demonstrate the potential savings. This is not as easy as you might expect. The goal is to compare the employer’s current medication cost with the the estimated costs under a direct contract with your pharmacy. The problem is that if the employer was previously using a traditional medical insurance package, the drug benefit was likely bundled with medical expenses and is not easily teased out.

On the other hand, if the employer has a history of using a PBM to manage their benefit, they should have access to reports that detail exactly what was purchased and what it cost both the employee (their coinsurance / copay) and the employer. We are going to assume that the employer has some access to to an itemized listing of medication costs. If they don’t have this, the process becomes one of trust and experimentation.

There are two scenarios possible if the employer has access to this information: 1) they share a de-identified list of medications (ideally NDC) and quantities, but not what they were invoiced for them, or 2) they share a de-identified invoice complete with what they were charged. The difference is a matter of trust. With all information the pharmacy can completely prepare the analysis for the employer, but they can also potentially manipulate the contract terms to maximize their own profit. By excluding invoice price, the employer will have to do this work, making the comparison of the PBM expenditures and pharmacy estimates.

In order to prepare for the analysis, the pharmacy has to come up with a proposed contract. As mentioned last time, I often use an Invoice Price + Dispensing fee schedule for these contracts. They are one of the simplest to implement. I suggest a fee based in part on a published cost of dispensing survey. In Iowa, for example, Medicaid has a dispensing fee of $10.07 based on actual pharmacy financials submitted to a third party for analysis.

The disadvantage of this simplistic fee schedule is that some inexpensive drugs will cost the employer more than they were paying under a PBM contract. The savings on the rest of the items, however, is usually more than enough to offset this plus save the employer significant dollars. If you don’t have the employer’s actual invoice cost and they are doing their own analysis, be sure to let them know in advance this to avoid surprises.

The employer’s actual expenditure is the amount remaining after any deductible and coinsurance are collected by the pharmacy. When doing an analysis for the employer, or providing an estimate for them, you need to build in the traditional mechanics of deductibles, coinsurance / copays, and tiers. Once again, keeping it simple is recommended because whatever you suggest will have to be tracked if you secure the contract.

For this reason, I recommend completely eliminating deductibles in your proposal. The employer might initially balk at this, but if bottom line saves them money even without a deductible, the employer gains an additional benefit: happier employees! Another piece of pre-work that you should do is to create a list of the medications they have used over the last several months or years and place them into appropriate tiers of Brand / Generic / Specialty. How you define these may differ from their previous contracts and it helps to have this written out before completing the proposal.

While developing a proposal, I recommend using a spreadsheet that allows you to adjust Tier, Copay and Coinsurance for all prescriptions at once. This takes a little technical know-how but will allow you to tweak the proposal quickly as negotiations move forward.

Example: Simple Contract Structure

Employer Cost on Medications:

Specialty: Cost + $50
Brand: Cost + $15
Generic: Cost + 10

Employee Cost Sharing 30 day supply

No Deductible
Specialty: 25% Coinsurance
Brand: $35.00
Generic: $4.00
Birth Control: $0.00

Employee Cost Sharing 90 day Supply

No Deductible
Specialty: 25% Coinsurance
Brand: $70.00
Generic: $8.00
Birth Control: $0.00

As simple as this schedule is, it is actually fairly complicated to model in a spreadsheet. More importantly, you will need to be able to apply this (or whatever you eventually agree upon) to the actual prescriptions going forward. While you may be able to handle this manually for a small employer, you will want to automate this if at all possible to ensure consistency going forward. For a larger employer, automating the fee schedule is imperative.

Many pharmacy management systems have the ability to put together price schedules that will accomplish the simple contract demonstrated above. Contact your vendor’s support line if you need help. The last piece of the puzzle is putting together the monthly invoice for the payer. The key is developing an invoice that represents the price schedule minus the copay / coinsurance collected at the point of sale. Again, your pharmacy management software may be able to do some or all of this for you.

All of this is just looking at the drug product. The contract can and should also include value-added services. Take the time to discuss clinical programs, immunizations and other areas that can help the employer’s staff stay healthy, have fewer sick days, and lower overall health costs. This is more than just beating the PBM at the drug price game; it is about pharmacy as a service that can impact total health spend.

With these guidelines in mind, you can put together a compelling argument for a direct to pharmacy contract with an employer. The net savings for the employer can be very significant, as is the the benefit to the pharmacy. Besides gaining a revenue stream with a sustainable profit margin, the pharmacy can expand business as well, bringing in new customers. This is one encounter that can count on many different levels. Get out there and make every encounter with local employers count!

The Art of the Direct Contract

PBMs came into being as a convenience service that originated when third party prescription benefits began to emerge. Pharmacies were required to send paper claims to insurance for reimbursement. This was a time-consuming process, both in the preparation of the submissions and the time to receive payment. The fledgeling PBM industry enabled pharmacies to submit claims electronically, get instant approval and get paid faster. A win-win-win.

That was then, and now things are a lot different. Today, pharmacy has been flipped upside-down. Literally. Instead of servicing pharmacies for convenience, PBMs sell pharmacies in aggregate as a network and extract money for the pharmacies work. PBMs, as an industry, are far more profitable than the pharmacies they depend on and pharmacies are at the mercy of the PBM for their customers and future. So how can a pharmacy remove the PBM from having this undue influence on pharmacy? The answer is simple: turn back the clock to the days before middlemen. To do this, we need to influence a change in perspective at the employer (the payer) level with respect to healthcare benefits.

For the employer, health insurance creates an illusion of risk mitigation. If an employee ends up with a very costly medical condition, the insurance is at risk, and not the employee or the employer. But this thought process if flawed. Insurance premiums will always adjust to ensure that the insurance company is not at significant risk. Insurance companies are not altruistic; They strive to turn a profit. The amount of money paid in premiums, both the employer and employee contributions, closely follows the actual health expenditures. This is key, because even though an insurance company is involved, you are self-funding, or pre-funding the benefit.

If an employer is essentially self-funding the health insurance by pre-funding the insurance, you may be able to save significant money by opting to self-fund. This sounds scary but it is not all that different from using an insurance company, though having a more than a few dozen employees makes this easier. Self-funded companies hire a third party administrator to manage the medical benefit. The hospital and physician network is attached to that administrator just like with insurance.

The difference is that premiums for insurance, both the employee and employer contributions, are banked by the employer to pay medical bills as they come are received from the administrator. These bills would be paid from the money collected from the employer and employee contributions to the health insurance premium. The premiums can be adjusted yearly to match the actual spend just like the insurance company did before.

Note that with fewer employees, it is possible to re-insure the company to prevent a catastrophic event from putting undue strain on the employer. This additional security measure has a cost and will decrease the potential savings an employer can see.

The prescription benefit is similarly streamlined and self-funded. This is where the direct contracting with the pharmacy comes into play. An employer would first contract with a transparent PBM to manage the national prescription benefit. Just like with the medical administrator, he employer would receive a bill from the PBM for the cost of the medications plus an administrative fee minus the amount collected as a copay. The employer would pay these from the banked premiums.

The PBM is necessary here: it creates national prescription benefit coverage for cases where employees are traveling. But the PBM would not be the preferred mechanism for the drug benefit. Instead, the employer partners with a with a local pharmacy. A direct contract that benefits both the pharmacy and the employer. Doing this, the pharmacy makes significantly more than they would if using even a transparent PBM and the employer will pay significantly less. The employer can set up the copay and deductible system to incentivize employees to use the local direct contract by reducing employee copays to incentivize savings for the employer.

This whole process is both simple and complicated. And it is not necessarily an easy sell to an employer because it takes them out of their comfort zone. But once successfully implemented it can both decrease costs to both the employer and its employees.

For the pharmacy doing the direct contract, however, things are just getting started. Next week we will talk about what it takes to manage a direct contract on the pharmacy side. Until, then, make your next encounter with local business owners count: talk to them about their insurance.

Re-opening?

This week, there have been numerous states that have began the process of re-opening non-essential businesses. There are valid arguments both for and against these decisions, but ultimately the decisions are being made for political and financial reasons.

State and local government tax revenues during the shut-down are essentially non-existent in many jurisdictions. Unlike the federal government, which can essentially create money from thin air, the states need tax revenue to operate, and without an active economy their budgets are in intensive care on ventilators. The pressure on governors to open up the economy is undoubtedly intense.

The implications of any official re-opening, however, are significant. If a jurisdiction allows restaurants, for example, to re-open, restaurant owners are put in a difficult position. All employees currently on unemployment are no longer eligible for the federal emergency unemployment benefit. If the business owner does not want to risk re-opening, or opens at lower capacity and only needs some of the employees back, any remaining unemployment burden will likely shift back to the employer. This creates a significant pressure for the owner to re-open even if they don’t feel comfortable doing so at the time.

Pharmacies, for the most part, have not closed. Sure, many have gone to curbside service and delivery in place of having an open store, but they have continued to serve the public. A “re-opening” will not directly create the economic ramifications described above. That being said, there are still ramifications.

It is important to recognize that any re-opening does not mean turning the clock back to December 2019 and doing things the same way as before. When my area begins to re-open non-essential businesses, things will still be very different. In our pharmacy, I anticipate changes happening when our doors re-open. Perhaps a plexiglass screen, or a limit to how many people we let in the door at a time. We might take patient temperatures or measure blood oxygen levels with a pulse oximeter before letting a patient inside. I also expect that some of the procedure we put in place during the crisis will continue to be popular. Many patients appear to like the curbside service and delivery, for example.

My father-in-law has a great expression. He may not have originated it but I always attribute it to him: “Don’t look back, we aren’t going there.” For any re-opened economy this quote pretty much sums it up. So instead, look forward. Acknowledge that everyone, including community pharmacies, will be making changes to work in a post Covid-19 pandemic world. Look at these changes not as burdens, but opportunities. It is time to make this encounter with re-opening count.